Traveler FAQ
Traveler FAQ
Discover answers to frequently asked questions for travellers on Campcruisers. Learn how to book, manage reservations, and plan your trips with ease.
Traveler FAQ
Traveler FAQ
Discover answers to frequently asked questions for travellers on Campcruisers. Learn how to book, manage reservations, and plan your trips with ease.
General Information
Campcruisers is your platform for mobile travel. You can easily book motorhomes, caravans, houseboats and pitches online – transparent and straightforward, always with professional rental companies.
Read moreNo. Signing up is free. You only pay if you actually make a booking.
Sign up for freeThey all belong to professional rental companies who take care of maintenance and insurance.
Normally you sign the contract directly with the rental company. Exceptions: if you book with McRent or one of thl’s brands (maui, Britz, Mighty, Apollo, Cheapa Campa, Hippie, Road Bear RV, El Monte RV, CanaDream, Bunk Campers, Just go), Campcruisers is your contract partner at the time of booking – similar to a travel agency. On site, you sign the rental contract with the provider.
That depends on the provider. Some rent by the day, many set a three to seven day minimum during high season.
This is set by the provider. If you drive more than included, you pay an extra fee per kilometer.
The deposit covers the insurance excess and protects the provider. You pay it directly to them.
Enter your location and dates on our site, hit “Search” and book your choice in just a few clicks.
Usually shortly after booking – directly from the provider by email.
Discounted offers where providers fill short-term gaps at a fixed total price.
Discover Our Last Minute DealsVehicles & Travel Planning
It depends on your plans: campervans are compact and great for couples, semi-integrated motorhomes offer more comfort, alcove models are perfect for families, fully integrated ones are pure luxury. If you plan to stay in one place longer, a caravan might be best.
Kids love alcove motorhomes. The bed above the driver’s cabin feels like a small adventure room.
Within the EU usually yes, sometimes beyond, except for restricted regions. Always confirm with the provider which countries are allowed.
Often yes, sometimes no – it depends on the provider. Check the offer details to see if pets are welcome.
In the EU, a class B licence covers up to 3.5 tonnes. Bigger vehicles require C1 or BE/B96 for trailers. If you’re from the US, Canada, Australia or New Zealand, you usually need an international licence in addition to your national one. In those countries, the same applies: foreigners must carry an international licence. Always check local rules or ask clubs like the AAA or ADAC.
Yes, almost always fully comprehensive. There’s usually an excess, shown in the offer. It applies per incident. Many providers offer extra insurance – e.g. with thl or Indie Campers in the booking process. Through ERGO you can also reduce your excess and add extras like interior or luggage cover.
Booking & Payment
A rental request is non-binding and free. You’re simply asking if the vehicle or pitch is available.
Sure, anytime in your account – free of charge.
A booking is binding. It’s your firm offer for the rental contract.
Usually the rental fee, a service/hand-over fee and taxes. Some extras like gas or dishes may be included, others cost extra.
Boats: full price upfront. Campsites & pitches: full price upfront. Motorhomes: usually you can choose between 20% deposit and full payment. 👉 Exceptions for motorhomes: VANEVER: full price upfront. thl brands (maui, Britz, Mighty, Apollo, Cheapa Campa, Hippie, Road Bear RV, El Monte RV, CanaDream, Bunk Campers, Just go): full price upfront. RMP group: payment goes directly to the provider, not via Campcruisers. The provider decides deposit and due dates and will email you after booking.
Via Stripe Connect: credit card, PayPal, Apple Pay, Google Pay, iDEAL, Bancontact or SEPA bank transfer. 👉 Exceptions: With RMP group and DRM, you pay directly to the provider.
Yes, from the provider. Campcruisers doesn’t issue invoices.
Yes, but usually with fees. The earlier you cancel, the cheaper. Always check the provider’s conditions and consider travel insurance.
Rental Conditions & Process
The provider’s conditions always apply. You’ll find them in the offer and again in your booking confirmation.
Take your time, check the vehicle carefully. Write down any scratches, dents or defects in the handover report. That way you won’t be held responsible for old damage.
Yes, each provider decides. Many are closed on Sundays. Always check the offer details.
Easy: leave it as you’d like to find it. No trash, no cigarette butts, no noise. Dispose of grey and black water only at official stations. Be nice to others – and they’ll be nice to you.
Yes, on big campsites with service stations. Private pitches often don’t have that – check nearby stations.
Almost always yes. Large campsites have pitches for caravans, campers and tents. Check the description for your pitch.
Communication & Support
Yes – after you’ve sent a rental request, you can chat directly with them. If you have questions before that, just contact us at support@campcruisers.com or give us a call, and we’ll sort it out.
You can easily chat with your provider through our integrated chat. It’s available to all users with a classic Campcruisers account. For vehicles connected via interface (often instant book), it doesn’t work yet. If you have questions, just write to us – we’ll check with the provider for you.
Legal & Privacy
To keep things simple. There are general terms for all users and special ones just for providers.
Your data is safe with us. We follow GDPR, servers are in the EU, connections are SSL-encrypted. We don’t store payment details. We only share data if needed for your booking. More info is in our privacy policy.
Campcruisers
Communication & Support
Discover answers to frequently asked questions for travellers on Campcruisers. Learn how to book, manage reservations, and plan your trips with ease.