Booking and Payment with Campcruisers
Learn how to book and pay securely for campervans, boats, campsites or pitches on Campcruisers. Multiple trusted payment methods available.
How to Book at Campcruisers
Search Vehicle
Enter your desired location, travel dates and number of travelers.
Select Vehicle
Check the details, equipment and rental terms of your desired vehicle.
Enter Details
Fill out the booking form with your personal data and travel details.
Checkout & Payment
Review the summary and select your preferred payment method.
Accepted Payment Methods
Campcruisers offers a variety of secure payment methods via Stripe. Available options may vary by provider.
International Credit Cards
Digital Wallets & Payment Apps
Bank Transfers & Direct Debit
Available payment methods may vary by provider. Accepted options will be shown at checkout.
Rental Request vs. Instant Booking
Rental Request
Not all landlords show real-time availability. Smaller landlords prefer to check availability before each booking.
- Free and non-binding for you
- Landlord has 72 hours to confirm
- You'll be notified by email of the result
- After confirmation: 48 hours to book
- Booking is made via your Campcruisers account
Instant Booking
Vehicles with the Instant Booking symbol have real-time availability updated via interface.
- Direct booking without waiting
- Vehicle is reserved within seconds
- With your booking, you make a binding offer to conclude a rental agreement
- The rental agreement is concluded with the booking confirmation
- You will receive the rental agreement from the landlord – either by email after booking or at the latest upon vehicle handover
Deposit
Campcruisers does not accept deposits. These are paid directly to the landlord.
- Almost all landlords require a deposit
- Usually due at vehicle pickup
- Via credit card authorization, transfer or cash
- Details on the offer detail page
Insurance
All landlords ensure proper insurance of their vehicles in accordance with national regulations.
- Most vehicles are fully insured
- There is almost always a deductible
- Insurance terms on the detail page
ERGO Travel Insurance
Official Cooperation Partner
For customers from Germany, the Netherlands, Denmark, Poland, Austria, Italy, Czech Republic and France, our cooperation partner ERGO Travel Insurance offers additional insurance services.
Trip Cancellation Insurance
Protection against cancellation costs in case of illness
Deductible Reduction
Reduce your deductible in case of damage
Cancellation Terms
Each landlord sets their own cancellation terms. Details can be found on the detail page of each offer.
Motorhomes & Caravans
Cancellation usually follows a tiered fee structure. The later you cancel, the higher the fee. Early cancellation often costs only 10–30% of the booking price. Some providers charge a minimum fixed fee (e.g. €300).
Houseboats & Boats
A tiered cancellation fee structure also applies here. However, cancellation fees are often higher than for motorhomes and caravans. 50% of the booking price as a cancellation fee is not uncommon.
Campsites & Pitches
Campsites and motorhome pitches set their cancellation policies individually. Most sites allow cancellation upon payment of a cancellation fee. The fee amount varies from provider to provider.
Legal Notice: When booking tourist services, there is no statutory right of withdrawal as with online shopping according to German Civil Code (§ 312g Para. 2 No. 9 BGB).
However, this does not mean that cancellation is generally excluded. Each landlord and campsite operator can allow cancellations in their terms and conditions, subject to payment of a cancellation fee.
Questions? We're happy to help!
Our team is here to help you with any questions about booking and payment.
Outside office hours, we're often available evenings and weekends too – we'll get back to you as soon as we can.
Ready for your adventure?
Find the perfect camper, your cozy houseboat, and the most beautiful campsites you've always dreamed of.