This is a translation. The German version is legally binding.
Operator of the Campcruisers platform
Campcruisers GmbH
Berliner Str. 21 B, 14612 Falkensee, Deutschland
E-Mail: support@campcruisers.com, Telefon: +49 (3322) 50703301
Handelsregister Potsdam HRB 40180 P
Represented by the Managing Director Daniel Bosch and the Authorized Officer Philipp Marschall
USt-IdNr.: DE368000447
(hereinafter referred to as "Platform" or "Campcruisers")
(1) Campcruisers is an online platform and mobile app for the mediation of vehicles (in particular motorhomes, caravans, campervans, houseboats and other boats), parking and camping sites, leisure activities and experiences (e.g. diving courses, city tours, admission tickets for museums, outdoor activities). In addition, Campcruisers offers an advertisement section where providers can list vehicles for sale (vehicle advertisements). These General Terms of Use apply to the use of the website www.campcruisers.com as well as the Campcruisers mobile app (iOS and Android). For the sale of tickets and leisure activities, the conditions of the respective service provider also apply. The conditions displayed during the booking process must be accepted.
(2) The providers' own regulations ("Special Conditions of the Providers") take precedence over these GTC in case of conflicts.
(3) Providers and booking customers are "Users". Campcruisers is not a user.
(4) These GTC apply to consumers and businesses.
(5) Only businesses may offer rental vehicles (including boats) and leisure activities or experiences. Parking spaces can also be offered by private individuals. In the vehicle advertisement section, both businesses and private individuals may list vehicles for sale.
(6) Conflicting contractual regulations of users will only become part of the contract with the express consent of Campcruisers.
(7) Services provided by Campcruisers may be changed or discontinued.
(1) Campcruisers essentially provides a mediation service. Campcruisers does not operate its own rental vehicles, boats or parking spaces. When taking over the rental object on site, the rental conditions of the respective provider or the site rules of the respective campsite always apply.
(2) The mediation is carried out in the following variants:
a) Mediation with Stripe payment (standard case): Campcruisers mediates the rental agreement between the renter and the provider. Payment is made via the payment service provider Stripe directly to the provider. The rental agreement is concluded exclusively between the renter and the provider.
b) Mediation with payment receipt: For providers who do not have a Stripe account, Campcruisers accepts the payment as an authorized payment recipient of the provider and forwards it by bank transfer to the provider. The rental agreement is also concluded between the renter and the provider in this case.
c) Mediation with direct payment to the provider: For certain providers (e.g. Neorent/womoplus+, DRM Deutsche Reisemobil Vermietung), payment is made directly to the provider by bank transfer after booking confirmation. Campcruisers is not involved in the payment processing.
d) Direct sales (Tour Operator): For certain providers marked as such, Campcruisers accepts the payment and issues its own invoice to the renter. Campcruisers receives the prices from the provider and may charge a margin. The provider issues a B2B invoice to Campcruisers. Even in this case, Campcruisers essentially provides a mediation service; the rental service is provided by the provider and its rental conditions apply on site.
e) Partner integration (leisure activities and attractions via Viator): Leisure activities and attractions are displayed directly in the Campcruisers interface via the partner Viator (Tripadvisor Group). The booking is made via a payment iFrame provided by Viator, which is embedded in the Campcruisers platform. The payment process is handled entirely by Viator. Campcruisers is not involved in the payment processing and is not a contractual partner. The contract is concluded exclusively between the customer and the respective experience provider (via Viator). The terms of use of Viator and the respective experience provider apply. Cancellations and rebookings are handled by Viator. Campcruisers receives a commission from Viator for mediated bookings.
e2) Ticket sales via Campcruisers (direct provider): Providers of leisure activities and experiences can also offer their tickets and bookings directly via the Campcruisers platform. In this case, Campcruisers mediates the contract between the customer and the provider. Payment processing is carried out via Stripe (lit. a). The contract is concluded between the customer and the provider. The participation and cancellation conditions of the provider apply. The conditions for direct providers are regulated in the Special Terms of Use for Providers (BNB, § 4a).
f) Vehicle advertisements (sales listings): Providers — particularly rental companies that rent out their fleet via Campcruisers — can list vehicles for sale. Campcruisers provides exclusively an advertising platform for this purpose. No vehicle can be purchased via Campcruisers. There is no purchase processing, no payment processing and no mediation of a purchase contract via the platform. Interested parties can only send a contact request via the advertisement, arrange a viewing appointment or request a test drive. The purchase contract — if at all — is concluded exclusively outside the platform directly between the provider and the interested party. Fees may apply for the publication of sales advertisements (see BNB).
(3) Which model applies is transparently displayed to the customer before the booking is completed.
(4) Campsites and parking spaces are offered exclusively according to the mediation model (para. 2 lit. a, b or c). Leisure activities and experiences are offered according to lit. e or lit. e2.
(1) Via the Campcruisers mobile app, users can compile complete travel packages using the AI-supported Co-Pilot travel planner, which may include several individual services (e.g. vehicle rental, campsite parking spaces, leisure activities).
(2) If at least two different types of travel services within the meaning of § 651a BGB are combined for the same trip and offered by Campcruisers as a complete package, this constitutes a package tour. In this case, the §§ 651a to 651y BGB apply. Campcruisers is then the tour operator within the meaning of the law.
(3) As a tour operator, Campcruisers is liable for the proper provision of all travel services included in the package, regardless of whether these are provided by Campcruisers itself or by third parties. Liability is governed by §§ 651i to 651n BGB.
(4) The traveler has the following rights in the case of package tours:
a) Right to remedy in the event of travel defects (§ 651k BGB);
b) Right to a reduction in the travel price (§ 651m BGB);
c) Right to compensation for damages (§ 651n BGB);
d) Right to terminate the contract in the event of significant defects (§ 651l BGB);
e) Right to withdraw before the start of the trip against payment of an appropriate compensation (§ 651h BGB).
(5) Campcruisers has insolvency protection in accordance with § 651r BGB through a bond insurance for travel providers with R+V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden (insurance certificate no. 408 90 101125530). The liability limit of R+V is 1 million euros for all travelers per insolvency case. The security certificate is made available to the traveler before the conclusion of the contract and can be downloaded at www.kredit.ruv.de.
(6) If individual services are booked separately and not as a package, this does not constitute a package tour. In this case, the respective conditions of the individual booking (§ 1a) apply.
(7) Before concluding a package travel contract, the traveler receives the pre-contractual information sheet in accordance with Art. 250 § 1 EGBGB with the essential characteristics of the travel services, the total price, the payment modalities and the withdrawal and termination conditions.
(8) AI-supported travel suggestions from the Co-Pilot travel planner are non-binding recommendations. Campcruisers does not guarantee the accuracy, completeness or suitability of the AI-generated suggestions. The traveler is obliged to check the proposed services independently before making a binding booking. If the user provides the Co-Pilot travel planner with personal data (e.g. names, travel dates, preferences, health restrictions), this data is processed to create the travel suggestions and transmitted to the AI service provider. The user is free to decide which information to provide to the Co-Pilot. Campcruisers recommends only providing the information necessary for travel planning. Further details on data processing are regulated in the privacy policy.
(1) Campcruisers provides the platform as a technical intermediary and does not guarantee the accuracy, legality or completeness of the information in the listings. The service provided by Campcruisers is limited to providing the platform and — depending on the business model — payment processing.
(1a) In the vehicle advertisement section (§ 1a para. 2 lit. f), Campcruisers exclusively provides an advertising platform for sales listings. No vehicle can be purchased via Campcruisers. Interested parties can only send a contact request, arrange a viewing appointment or request a callback or test drive. Campcruisers is not involved in any potential purchase transaction and does not guarantee the condition, availability or characteristics of the listed vehicles.
(2) The services of the providers are provided at their own risk and responsibility. Campcruisers does not vouch for the fulfillment of the mediated contracts.
(2a) Even if Campcruisers issues its own invoice to the renter in the case of direct sales (§ 1a para. 2 lit. d), the rental service is provided by the respective provider. The rental conditions of the provider apply on site. Campcruisers is not liable for defects in the rental object, delays in handover or other performance disruptions by the provider, unless it is a package tour in accordance with § 1b. Campcruisers will support the renter in enforcing their claims against the provider.
(2b) For leisure activities and attractions via Viator (§ 1a para. 2 lit. e), Campcruisers is an affiliate partner, not a contractual partner or service provider. The booking is made via a payment iFrame provided by Viator within the Campcruisers platform; the payment process is handled entirely by Viator. The contract is concluded exclusively between the customer and the respective experience provider (via Viator). The terms of use of Viator and the respective experience provider apply. Cancellations and rebookings are handled by Viator. Campcruisers provides the customer with a cancellation function within the platform that triggers the cancellation process with Viator; the decision is made by Viator. For leisure activities booked directly via the Campcruisers platform (§ 1a para. 2 lit. e2), Campcruisers mediates the contract between the customer and the provider. The participation and cancellation conditions of the respective provider apply.
(3) Campcruisers aims for a platform availability of 97%. Planned shutdowns for maintenance work are permitted.
(4) In the event of force majeure (war, pandemics, etc.), Campcruisers is not liable for the unavailability of the platform.
(5) Campcruisers provides the platform services within the scope of these terms of use.
(1) Campcruisers provides the platform as a technical service. A specific booking success or the availability of a specific offer cannot be guaranteed.
(2) Users are themselves responsible for complying with the laws applicable to them.
(1) Providers must provide the services they offer (rental vehicles, boats, parking spaces, leisure activities, experiences) in a contractually compliant condition. For rental vehicles and boats, this includes in particular a technically sound and properly insured condition.
(2) The provider sets its own service conditions (e.g. rental conditions, participation conditions, site rules), which take precedence and are displayed to the customer before booking.
(3) Contracts are concluded exclusively between the provider and the customer. Campcruisers is not responsible for contract processing or performance defects but will take action in the event of breaches of duty (e.g. blocking).
(4) The provider may delete offers as long as no contract or binding offer exists.
(5) When renting vehicles and boats, the provider may require a deposit, which must be paid directly to the provider.
(1) "Instant bookings" are binding offers from the provider that the customer accepts by completing the order process. The contract is concluded by clicking on "book for a fee" and receipt of payment.
(2) For offers without instant booking, the customer can make an availability request. The provider can then make a binding offer within 72 hours, which the customer can accept through the order and payment process.
(3) A booking is only possible after accepting the conditions.
(4) Before booking, the customer receives an overview of all contract and payment conditions.
(5) After the conclusion of the contract, the customer receives a booking confirmation. The contract text is stored in compliance with data protection regulations and can be accessed in the customer account.
(6) Concluded contracts are binding for both parties.
(7) The binding contract language is German. Campcruisers provides these terms of use and the booking process additionally in other languages (English, Danish, Spanish, French, Italian, Dutch, Polish, Chinese). In the event of discrepancies between the German version and a translation, the German version shall prevail.
(1) Payments are due immediately unless a deposit is offered and selected. When booking boats offered via the interface of "5 Anker" (e.g. Locaboat, Le Boat), the full booking price is always due immediately; a deposit is excluded here.
(2) Measures to circumvent the platform commission are not permitted.
(1) Registration and use of the platform (searching, browsing, comparing) is free of charge for all users. Costs for customers only arise when a service is booked (e.g. vehicle rental, parking space, ticket). For providers, costs only arise when a rental package is concluded (see BNB) or through the agreed commission for a booking mediated via Campcruisers.
(2) Prerequisite is unlimited legal capacity.
(3) Registration with a valid email address and password is required for use.
(4) Campcruisers may refuse registrations without giving reasons.
(5) Campcruisers may request proof (e.g. driver's license, ID card).
(6) Passwords must be kept secure.
(7) In the event of contract violations, Campcruisers may block the user after a warning.
(8) Multiple registrations are not permitted.
(1) The accepted payment methods are displayed in the offer. Payment processing is carried out depending on the business model (§ 1a) as follows:
a) Mediation with Stripe payment: Processing is carried out via the service provider Stripe (including Visa, Mastercard, Apple Pay, Google Pay, SEPA). The payment is forwarded directly to the provider.
b) Mediation with payment receipt: Campcruisers accepts the payment as an authorized payment recipient of the provider and forwards it by bank transfer (if necessary via the service Wise) to the provider. For transfers in foreign currencies, the conversion is made at the daily exchange rate. Campcruisers does not guarantee against exchange rate fluctuations.
c) Mediation with direct payment: For bookings of vehicles from the rental association RMP (Neorent/womoplus+) and DRM Deutsche Reisemobil Vermietung, payment is made directly to the provider by bank transfer after booking confirmation.
d) Direct sales (Tour Operator): Campcruisers accepts the payment as its own contractual partner. The invoice is issued by Campcruisers.
e) Partner integration Viator (attractions): The booking is made via a payment iFrame provided by Viator within the Campcruisers platform. The payment process is handled entirely by Viator. Campcruisers is not involved in the payment processing.
e2) Ticket sales via Campcruisers (direct provider): For tickets and experiences booked directly via the Campcruisers platform, payment processing is carried out via Stripe (lit. a).
f) Vehicle advertisements: In the vehicle advertisement section, no payment processing takes place via Campcruisers. Campcruisers may charge advertisement fees from the provider (see BNB).
(2) Prices are inclusive of statutory value-added tax.
(1) For the rental of vehicles or parking spaces at a specific time, there is generally no statutory right of withdrawal in accordance with § 312g II No. 9 BGB. The same applies to tickets and leisure activities that are tied to a specific date. If a ticket is not tied to a specific date (e.g. annual passes, flexible vouchers), there is a statutory right of withdrawal of 14 days.
(1a) In the vehicle advertisement section (§ 1a para. 2 lit. f), no contract is concluded via the platform. Interested parties can only send a contact request via an advertisement, arrange a viewing appointment or request a callback or test drive. Any purchase contract is concluded exclusively outside the platform directly between the provider and the interested party. Campcruisers is not a contractual partner and is not the addressee of withdrawal, warranty or other purchase contract claims.
(2) Cancellation conditions are displayed in the offer. Otherwise, the following regulations apply:
a) Rental vehicles: staggered cancellation fees from 10% (more than 60 days in advance) to 100% (from 12 noon on the day before pickup).
b) Parking and campsites: No contractual right of cancellation. A request is possible, the decision is at the discretion of the provider.
c) Houseboats/watercraft: 50% cancellation fee (up to 7 weeks in advance), thereafter 90% plus €75 processing fee.
(3) The right to extraordinary termination for good cause (e.g. payment default by the renter, false statements) remains unaffected. In the event of justified termination by the provider due to a reason attributable to the renter, the provider retains the claim to the full rental fee. In the event of termination due to force majeure, the statutory regulations apply, in particular § 651h BGB for package tours.
(1) Users may not publish commercial, illegal or discriminatory content.
(2) The user is solely responsible for the legal admissibility of their content (texts, images).
(3) The user guarantees that their content does not infringe the rights of third parties.
(4) Campcruisers is entitled, but not obliged, to review content.
(5) If Campcruisers becomes aware of legal violations, it may remove content.
(6) The user indemnifies Campcruisers against all claims by third parties arising from their content.
(7) The default sorting of search results (relevance) is based on a weighted algorithm with the following factors: proximity to the entered search location (30%), popularity of the offer measured by the number of bookings (20%), average user rating (20%), price-performance ratio (10%), provider's response time to booking requests (10%) and availability of the rental object (10%). The weighting can be adjusted by Campcruisers. Users can change the sorting manually at any time (e.g. by price ascending/descending, distance or rating). The "Popular Vehicles" section on the homepage shows a random selection. Campcruisers does not favor its own offers over third-party providers.
(8) Campcruisers generally only checks content if reported by third parties.
(1) The Campcruisers mobile app offers a location-based chat function for travelers called "Campfire". Campfire is exclusively accessible to users aged 18 and over.
(2) Messages in Campfire are automatically deleted after 24 hours. Campcruisers does not store Campfire messages beyond this period.
(3) Users are responsible for the content of their Campfire messages. The content rules according to § 10 apply accordingly. Campcruisers has no influence on the content entered by users and assumes no responsibility for its accuracy or legality.
(4) Campfire messages are visible to other users in the vicinity. If a user discloses personal data about themselves in their messages (e.g. name, location, contact details), these can be read by other Campfire users. Campcruisers recommends not sharing sensitive personal data in Campfire.
(5) Campcruisers may block access to Campfire in the event of violations of these terms of use.
(1) Campcruisers uses AI-supported functions in the mobile app and on the website, in particular:
a) the Co-Pilot travel planner for creating travel suggestions;
b) voice search and voice commands;
c) automatic translation of reviews;
d) route optimization and weather forecasts.
(2) AI-generated content is marked as such. Campcruisers does not guarantee the accuracy, completeness or timeliness of AI-generated recommendations. The user is obliged to independently check AI-generated suggestions before making a binding booking.
(3) When using voice functions, voice data is transmitted to third-party providers for processing. Further details are regulated in the privacy policy.
Users undertake to comply with data protection laws. The data protection notices of Campcruisers apply.
The liability of Campcruisers is limited in cases of simple negligence to the breach of essential contractual obligations and to foreseeable, typical damage. This does not apply in cases of damage to life, body or health or claims under the Product Liability Act. Claims for damages by businesses become time-barred after one year.
The user grants Campcruisers the necessary, transferable, simple and unrestricted rights of use for the operation and promotion of the platform for the content they upload (texts, images). This grant of rights can be revoked at any time.
(1) Users and third parties can report illegal content on the platform via the reporting form at www.campcruisers.com/report or by email to report@campcruisers.com. The report must contain the following information:
a) a sufficiently substantiated explanation of why the content is considered illegal;
b) a clear indication of the electronic location (URL or other identification) of the reported content;
c) the name and email address of the reporting person (except in cases of reports concerning obviously criminal content);
d) a confirmation that the reporting person is acting in good faith and that the information provided is correct and complete.
(2) Campcruisers confirms receipt of the report without undue delay and processes it promptly, carefully, non-arbitrarily and objectively. Campcruisers informs the reporting person without undue delay about the decision taken and the possibilities for appeal.
(3) Reports received via the channels mentioned in para. 1 are given priority in the decision-making process if they are sufficiently substantiated and complete.
(1) Campcruisers moderates content on the platform to ensure compliance with these terms of use and applicable law. Content moderation includes in particular: listings (rental and sales offers), reviews, Campfire messages and profile information.
(2) Campcruisers may take the following measures if content violates these terms of use or applicable law:
a) Removal or blocking of the content in question;
b) Restriction of the visibility of the content;
c) Suspension or termination of the provision of the service to the user in question;
d) Suspension or termination of payments to the user;
e) Blocking of the user account.
(3) Before taking a measure according to para. 2, the affected user will — if possible and reasonable — be heard. In urgent cases (e.g. obviously illegal content, imminent danger), the measure may be taken immediately; the hearing will then take place subsequently.
(4) Campcruisers informs the affected user about each measure according to para. 2, providing the following information:
a) the measure taken and, if applicable, its spatial and temporal scope;
b) the facts and circumstances on which the decision is based, including any report by a third party;
c) information on the use of automated means in the decision-making process (if applicable);
d) the applicable legal basis or contractual provision;
e) the possibilities for appeal (internal complaint management system, out-of-court dispute resolution).
(1) Users may lodge a complaint against decisions by Campcruisers according to § 13b para. 2 as well as against decisions on reports according to § 13a within 6 months of being notified of the decision.
(2) Complaints must be submitted via the complaint form at www.campcruisers.com/complaint or by email to complaint@campcruisers.com.
(3) Campcruisers processes complaints promptly, carefully and non-arbitrarily. The processing is carried out under the supervision of qualified personnel. Campcruisers informs the complainant without undue delay about the decision and provides reasons for it.
(4) If the original decision is revoked, Campcruisers implements the revocation without delay.
(1) Users who have received a decision from the internal complaint management system (§ 13c) may refer the matter to a certified out-of-court dispute resolution body.
(2) Campcruisers participates in good faith in proceedings before certified dispute resolution bodies and is not bound by their decision unless Campcruisers has agreed to be bound.
(3) The possibility of taking legal action remains unaffected.
(1) Central contact point for authorities of the Member States, the European Commission and the Digital Services Board in accordance with Art. 12 para. 1 of Regulation (EU) 2022/2065 (DSA):
Campcruisers GmbH
DSA Contact Point
Berliner Str. 21 B, 14612 Falkensee, Deutschland
E-Mail: dsa@campcruisers.com
Telefon: +49 (3322) 50703301
Languages: German, English
(2) Central contact point for users in accordance with Art. 12 para. 2 DSA:
E-Mail: support@campcruisers.com
Contact form: www.campcruisers.com/contact
Languages: German, English
(1) Before a commercial provider can publish vehicle advertisements (§ 1a para. 2 lit. f), Campcruisers is obliged to collect and verify the following information:
a) Name, address, telephone number and email address of the provider;
b) A copy of the provider's identity card or an equivalent identification document or that of their representative;
c) If the provider is registered in a commercial register or comparable public register: the register and the registration number;
d) A self-certification by the provider that they only offer products or services that comply with the applicable provisions of Union law.
(2) Campcruisers makes reasonable efforts to verify the reliability of the information collected in accordance with para. 1, in particular by comparing it with publicly accessible databases and official registers.
(3) If Campcruisers finds that the information provided by a provider is incomplete, incorrect or no longer up-to-date, Campcruisers will request the provider to correct the information without delay. If the provider does not comply with this request within a reasonable period, Campcruisers will block the provider's access to the advertisement section until the information is corrected.
(4) The information collected in accordance with para. 1 is stored for the duration of the business relationship and for 6 months after its termination and is made available to the competent authorities upon request.
(5) On the detail page of each sales listing, the name and address of the provider are displayed visibly for the interested party (§ 4b para. 7 BNB, § 1 para. 5 BNB).
(1) Online dispute resolution: The EU Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. Campcruisers is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board. The internal complaint management system (§ 13c) is available for complaints.
(2) The law of the Federal Republic of Germany applies.
(3) Campcruisers may change these GTC for the future. Users will be informed 6 weeks in advance and have the right to object and terminate.
(4) Conflicting conditions of users do not become part of the contract.